You can get in touch with questions about our services and feedback either via the contact form or by reaching out to our Customer service: 044 7246 007 or asiakaspalvelu@gubbe.com .
We understand that you may have questions about how we can help your loved ones.
Here are some answers to the most common inquiries.
Our Gubbe assistants are trained in dealing with people with disabilities, including various aids, sensory impairments and accessibility. Gubbe visits are tailored to suit everyone and when designing the content of the visits, the customer's personal wishes play a major role.
Our services can be paid for, among other things, in these welfare areas by means of a personal assistance service voucher:
The supported service voucher areas are constantly updated. Check the most current service voucher situation in your area at the service voucher systems parastapalvelua.fi or palse.fi or contact our customer service: 044 7246 007 or asiakaspalvelu@gubbe.com
During Gubbe visits, we organize diverse physical and social activities that bring joy and meaning to everyday life. Together with the trusted and familiar assistant, the elderly person can:
Gubbe is a care service that provides services for the elderly and disabled throughout Finland. Gubbe's service benefits every person — regardless of age and condition. Hassle-free care from your familiar Gubbe assistant, to your home or service houses – as often as needed.
The minimum length of the service visit is 2 hours.
Gubbe offers a wide range of care services throughout Finland. Visits can include outdoor activities, business and business assistance, digital assistance, support for everyday chores, cleaning, preparing food or, for example, going on hobbies. Read more about our service.
Before starting the service, we discuss the customer's needs and prepare a service plan. Visits can include flexible functions and support tailored to the client's needs. And as needs change, service changes accordingly.
Gubbe's service has a proven positive impact on quality of life: Gubbe visits significantly reduce the feeling of loneliness. Visits increase the amount of outdoor activities and the level of physical activity. Positive developments also occurred in the performance of habitual activities, in the experience of ailments and symptoms, and in mood.
Each Gubbe assistant goes through a multi-step recruitment and training process. All Gubbe assistants work in an employment relationship — this ensures suitability for work, as well as continuity and quality of service. The most typical profile of a Gubbe assistant is a 20-year-old student who is self-motivated and highly motivated to deliver a service.
We always take the customer's wishes into consideration when looking for the best Gubbe assistant possible. We identify suitable applicants from the area from which we select the most suitable. The client receives a description of the selected assistant before the first visit.
The benefits of Gubbe's service are based on continuity. You can choose email, paper (billing supplement) or e-invoice as your payment method. We invoice the completed visits once a month. You can also pay for our service with a service voucher, if the service voucher for your welfare area has been approved by us.
No need to prepare in any way. Our hope is that you look forward to the Gubbe assistant as yourself, just as you are.
Gubbe's assistant reports on each visit, including activating measures and possible risks to the client's well-being and setting goals. You may wish to receive these reports.
Illness cases are deplorable. In this case, we will try to get a replacement or transfer the visit to another time. If the cancellation is made by us, we will leave the visit for later use. Read more about our Terms of Service from here.
It is possible to postpone an already planned visit by mutual agreement to a later date, which is more convenient for both parties. Cancellations and changes must be made at least 24 hours prior to the agreed visit time. However, the aim is that the previously agreed frequency of visits will be reached within a certain time frame.
If this is your first visit, please contact customer service as soon as possible, no later than 24 hours before the visit. In other cases, you can contact the Gubbe assistant directly and arrange a new time for your visit.
The client pays for joint activities. However, cash may not be accepted by the Gubbe Assistant unless this has been specifically agreed with the client or partner in order to facilitate the transaction.
It is forbidden to give cash money, but through the billing of the service, you can give him a bonus if you want. However, serving coffee or lunch is ok.
Get in touch with customer service. You can always change the gubbe assistant if the chemistries don't meet.
The notice period is 14 calendar days. In the event of service interruption for reasons independent of Gubbe, the customer will be billed for 14 upcoming calendar days in accordance with the service visits specified in the service plan, with the exception of sudden hospitalization or death. In the above exceptional cases, only the next 24 hour visits will be charged.
The gubbe assistant is insured for this, that is, damage to our ear if the object breaks.
You can deduct all Gubbe's services on your tax return once a year. Read more about the household deduction!
Yes, only if our service is registered as a provider of support services in accordance with the Social Welfare Act in your welfare area. You can find out more about the possibility of purchasing the service without VAT in our customer service.
The purpose of the first visit is to set clear goals for future visits and to plan the next visits in the calendar, in addition to familiarization. In addition, we try some activity together (for example, light chair exercise or outdoor activities) and report the attendance. In addition to the Gubbe assistant and the client, a family member can be present on the visit, but no prior preparation is required.
The price of the service consists of: Gubbe assistant's work allowance, insurance, earnings-related pension contribution, administrative expenses, rent, business development expenses, and staff salary.
Our clients can be timid to ask for help, even if they desperately need it. Over time, of course, the threshold for asking for help decreases, but the client can also communicate his wishes through a relative. You may contact us by phone or email at any time. The request can also be easily forwarded as a return message to the Gubbe subscriptions.
We do not provide assistance in caring tasks except for personal assistance service voucher clients. If the service voucher customer needs help with daily activities, the service may include taking care of personal hygiene on a case-by-case basis.
Absolutely! Cleaning is one of the most common activities in connection with a service visit. Gubbe assistants are instructed to carry out cleaning with an activating grip together with the customer, of course taking into account the ability to operate.
We're here to support you and your loved ones.
Our customer service is open Mon - Fri from 8 am to 4 pm.
Make an appointment to chat with our experts about your service needs.
