(updated April 30, 2025)
Gubbe SydänOy (hereinafter referred to as “Gubbe”) Business ID: 2949014-6
E-mail: info@gubbe.fi
Phone: asiakaspalvelu@gubbe.com
Visiting address: Erottajankatu 1-3 A 7-8, 01030 Helsinki
Postal address: Erottajankatu 1-3 A 7-8, 01030 Helsinki
www.gubbe.fi
The Customer of the Service (hereinafter referred to as the “Customer”) is the person to whom the Service is provided.
The subscriber of the service can be the Customer himself, a relative of the customer, a trustee or, for example, his/her other close relatives. The Subscriber of the Service, if not the Customer, is referred to as the “Contact Person” in these Terms of Service hereinafter.
The Service is provided by Gubbe or a service provider separately commissioned by Gubbe (hereinafter referred to as the “Producer”). Gubbe reserves the right to provide the service either by itself or by using subcontractors in its service production. Each Gubbe service provider undertakes to comply with the Gubbe Operating Guidelines.
The service includes a care service tailored to the customer's plan, needs and wishes, and a support service as defined in the Social Welfare Act, or a combination of the above. Up-to-date information on the division of home care and support services can be found on the website of the Ministry of Social Affairs and Health at https://stm.fi/kotihoito-kotipalvelut.
The purpose of all the above services is to promote and improve the mental, physical and social functioning of the Client.
Gubbe designates a person (Producer) or a team that, as a rule, provides a service for the customer.Gubbe service is produced by assistants of different levels of training. Conventional Gubbe assistants are equivalent to a personal assistant.
As a rule, Gubbe assistants are not social and health professionals, nor does our company provide a private home care service, so Gubbe assistants cannot participate in medical tasks such as hygiene care and the implementation of medical care. Exceptionally, there is personal assistance in accordance with Section 9 of the Disability Services Act (675/2023), the implementation and content of which are agreed separately in the service contract on a case-by-case basis.
All Gubbe employees and Producers are bound by a duty of confidentiality. Gubbe employees and producers have made a written commitment to keep confidential all information about customers. Customer information is confidential and is subject to both confidentiality agreements and data protection laws.
The service is ordered from Gubbe either through the order form on the website, by phone, e-mail, via chat on the website or during a visit. The service is usually carried out at the place of fitting in the customer's home, but visits can also be carried out as a demonstration during outdoor activities in the yard or at an otherwise agreed place where the service is specifically requested to be ordered. There may be regional differences in the availability of Gubbe's services and the speed at which services are launched.
An individual service plan is drawn up for each customer, on the basis of which the Customer Services are implemented and monitored. The preparation of the service plan is based on the status and rights of the customer of the Legal Social Care Service.
Section 7 of Act 812/2000 on the status and rights of social care clients requires that a service, treatment, rehabilitation or other similar plan must be drawn up for social care clients, unless it is temporary advice and guidance or unless the planning is otherwise manifestly unnecessary.
In the event of medical visits requiring the Client's keys, the Producers must be provided with sufficient quantity keys to ensure a smooth entry of the Producers into the apartment. If new keys should be commissioned to enable the smooth provision of services, the commissioning of additional transaction keys at the Customer's expense.
You can visit the store and make purchases on behalf of the Customer by agreement with Gubbe, either by either the Producer and the Customer acting together or by the Producer acting as agreed on behalf of the Customer.
Payment transactions can be handled in cash in such a way that the Customer gives cash to the Producer, the Producer brings both the products, both the receipt and the change to the Customer, after which the Producer andthe Customer jointly check the correctness of the situation. In these situations, the Producer is entitled to claim compensation for both the time spent and the distance, which is why it is necessary to establish the power to be invoiced to the Customer in addition to the purchase visit itself.
If the Producer pays for the shopping visit on behalf of the Customer, Gubbe will invoice the customer for the shopping bag service according to the completed purchases and by adding a processing fee, which will cover the costs incurred by the Producer's handling service.
It should be noted that the Producers never request or receive the Customer's personal means of payment (other than in the case of cash agreed for the transaction in accordance with the above rules) and/or related information (such as bank or credit card PIN codes).
Supervision of social services emphasises service providers' own responsibility for operational adequacy, quality of services provided and customer safety.According to the Elderly Services Act (980/2012), private social service providers are obliged to introduce systematic self-monitoring as early as 2012. The up-to-date self-monitoring plan is always updated on Gubbe's website and can be accessed from the link in the lower bar of the Gubbe website.
Social welfare personnel have a statutory duty to report if they discover that there is a lack of information or a threat of malpractice in the implementation of the client's social care.The notification must be made to the person in charge of the activity, who must inform the leading social welfare officer in the area of social welfare.
The minimum service visit provided by Gubbe is two (2) hours. In addition to the hourly rate, any additional services, such as the use of the car during service visits, will be added to the hourly rate. The hourly rate is VAT free if the criteria for exemption from VAT for social welfare services are met. For customers for whom the VAT free price condition is not met, VAT is added to the prices.
Billing for visits is made according to the planned visit time, except in cases where the visit time is longer than the planned visit time. Additional time beyond the planned visit time will be billed according to each starting 15 minutes.
The price of the Service is in accordance with the price list sent in the Service Agreement. Additional service hour rates are displayed on Gubbe's website and are charged according to the current price list.
The payment term for invoices is 14 days net. If the payment is not paid on time, we will charge a billing surcharge of €10 upon request for payment. Gubbe reserves one (1) months' notice for changes in the price and delivery terms of legal services.
If the Producer's car is used during the visit, a fixed vehicle use fee per visit is charged per visit, as well as the kilometres travelled together with the mileage allowance in accordance with the price list.
The invoice for the completed visits is sent by e-mail every month to the e-mail address indicated by the subscriber or as an e-invoice, if the customer has converted the invoice into an e-invoice in his own bank. When the invoice is agreed and also separately agreed, for example, the share of certain services may also be assigned to third parties or third parties such as such. The invoice or service cannot be paid in cash at the time of the visit.
We reserve the right to changes in prices, conditions and services resulting from a material change in production, procurement or other operating conditions, legislation ordecision of the authority. We will inform customers of any changes as soon as possible.
Gubbe reserves the right to check the Customer's or Contact's credit information when ordering the service.
Gubbe can provide a service in cooperation with another service provider. In these situations, hundreds of service providers have been able to map out an assessment of the customer's need for services and draw up a service and treatment plan for the customer and the corresponding services and number of visits. In such cases, Gubbe may provide service visits or part of the service visits in accordance with the service contract of the Gubbe distributive party. Producers assess the customer's condition andthe need for care in accordance with the same as when producing their own service, but customer situation reporting can then take place in the register of the service provider of the cooperating entity.
Gubbe SydänOy does not provide home care in accordance with Section 19 of the Social Welfare Act and cannot be responsible for tasks related to the home care service. Gubbe SydänOy is not responsible for assessing customer service needs.
The producer may provide the customer with services that are not included in the original service and treatment plan contract. Additional services are provided in accordance with Gubbe's own separate price. Billing for additional services will be agreed with the Customer or the contact person/contact persons separately.
Billing takes place on the basis of completed visits or number of visits and the level of tasks performed (visit times are rounded to the next fifteen minutes) in the normal billing cycle.
Cancellations and changes must be made no later than 24 hours before the agreed opening time. If the service is interrupted for reasons independent of the Producer, the customer will be invoiced according to the normal hourly rate.
In case of illness of the client, the cancellation or transfer can be made free of charge less than 24 hours after the scheduled visit time. This requires the Customer or the Contact Person to present a nurse or medical certificate to Gubbe upon request.
In cases where the Producer is forced to cancel the visit agreed with the Customer, the Provider primarily arranges a new visit with the Customer as soon as possible. If, for one reason or another, it is not possible to arrange a new visit with the Producer in question within the fitting service schedule, Gubbe tries to arrange a replacement visit by another Producer.
The Customer may terminate and suspend the Service with the Service Provider in the manner specified in the Service Agreement.
The Producer and the Customer may jointly agree to transfer the already agreed visit to more suitable schedules for each of them in such a way that the agreed number of visits is aimed at replacing the agreed number of visits for the next three (3) months. This means that if, for example, the Customer is sick for 10 days and 2 visits by the Producer would occur during this period, the aim is to carry out those 2 visits within three months of the original visit time.
If the transfer of visits is due to a reason arising from the Client (other than due to illness caused by a health professional's certificate), Gubbella has the right to charge for the visits in accordance with the normal service plan.
Gubbe wishes to take care of the Producers welfare and their good and safe working conditions. If during the visit it turns out that the Customer behaves inappropriately, is harassing, is intoxicated or potentially poses a danger to the Producer, the Producer has the right to immediately suspend the visit and leave the Customer. The visit is billed in full. In such cases, Gubbe also has the right to suspend the provision of services to the Customer.
We do not charge travel expenses for visits in the urban areas of our service locations, except in exceptional cases (e.g. the customer wishes to be carried out by the Producer's car during the visit to the service shop).
Outside urban areas, Gubbe has the right to charge travel expenses for the time taken to travel, as well as the amount of travel. Travel expenses shall be agreed with the Customer in advance or in connection with the conclusion of the Service Agreement.
Customer feedback can be submitted to Gubbe's customer service either via the site's chat or customer service phone. Any comments made by customers regarding deficiencies and errors detected in the implementation of the service will be addressed to Gubbe's internal responsible person, who will immediately take the necessary measures to correct the deficiencies and errors. First of all, Gubbe tries to fix things by talking with the Customer, the Producer, and any Contact Persons. In addition, at the request of the Customer or Contact Person, the Producer can be replaced without charge if necessary.
The Agreement is valid for an indefinite period and always applies when ordering or using Gubbe's services. The Customer may terminate the contract with the Service Provider with the surprise specified in the Service Agreement and in section “8.1 of the Terms of Service. Cancellations and changes” in accordance with the terms and conditions.Gubbe and the Customer/Contact Person have the right to suspend the provision of services immediately if the terms of the contract are violated substantially.
The provision of services may be suspended immediately and the provision of new services immediately if the activities of either party are contrary to the Service Agreement, the Terms of Service or the Finnish law. Gubbe has the right to suspend the provision of services and refuse to provide services if the invoice is due or if the customer is likely to be insolvent. In these situations, Gubbe informs the Customer or the Contact Person of the matter.
Gubbe may exercise discretion as to the suitability of the Service to the Customer's needs. On this basis, Gubbe may suspend the provision of services and refuse to provide services to the Customer.
By signing the Service Agreement, you confirm Gubbe's right to maintain customer data and access to your data for the persons responsible for your affairs, as well as to disclose the information to the parties responsible for your care/affairs.
The Customer or the Contact Person must provide Gubbe with the information required to provide the service when ordering the service. The personal data collected and stored by Gubbe is governed by the Angubbe Privacy Policy, which can be found up-to-date on Gubbe's website at https://fi.gubbe.com/tietosuoja.
If the Customer discloses to the Producer in a situation related to technology assistance for the purpose of logging in to password services, the Producer will never store, use or store these passwords.
The Customer may claim compensation for damage caused by the fault of the Producer. The foregoing does not apply if the damage is demonstrably caused by an obstacle which Gubbe or the Producer could not reasonably have influenced or which Gubbe or the Producer could not reasonably foresee during the term of the service contract, or the consequences of which Gubbe or the Producer could not reasonably prevent or avoid. Gubbe is therefore not obliged to pay any indirect costs and, in the case of direct costs, Gubbe undertakes to pay damages up to a maximum of €10,000.
Service Providers operate under comprehensive accident and liability insurance. Any damage to objects caused by the producers' activities during a service visit shall be reimbursed to the customer.
Force majeure refers to an event whereby a party is unable to fulfil its obligations under the Service Agreement and these Terms of Service where the cause of the event is an obstacle beyond the control of the Party and which could not have been taken into account by the Party at the time of conclusion of the contract and the consequences of which the Party could not reasonably have avoided or eliminated.
Neither Gubbe nor the Producer shall be liable for any delay or failure to perform service caused by force majeure. Such events include, for example, strikes, riots, natural disasters, power outages or telephone network inoperability.
The terms of service are governed by Finnish law. Dispute cases are always dealt withprimarily between the customer and Gubbe. If the negotiations do not produce results, all disputes will be resolved by the Helsinki District Court.
Consumers have the right to sue in the district court of the consumer's domicile. In the event of a dispute, consumers can also refer the matter to the Consumer Disputes Board (ariita.fi) or the Online Dispute Resolution (ODR) service provided by the European Commission.